Work

In this section you will find most of the publications that I have authored or co-authored since 2015. Occasionally I may also add updates on my current work and live projects.

31 Aug, 2022

Banking-as-a-Service: How it Can Catalyze Financial Inclusion

Co-authors: Gcinisizwe Mdluli, Peter Zetterli This publication explains the Banking-as-a-Service model, how it works, how

4 Jan, 2022

TymeBank Case Study: The Customer Impact of Inclusive Digital Banking

Insights from customer research with TymeBank that shows the impact of this digital bank on

29 Oct, 2021

Digitization in Microfinance: Case Studies of Pathways to Success

Co-author: Mark Flaming A series of case studies featuring examples of digital implementation across the

28 Oct, 2020

Inclusive Digital Banking: Emerging Markets Case Studies

Co-authors: Mark Flaming, Arisha Salman Digital technology has greatly expanded access to financial services over

30 Sep, 2020

Debt Restructuring in Microfinance

Co-author: Deborah Burand The COVID-19 pandemic is making it harder for people around world to

10 Sep, 2020

How to Build a Regulatory Sandbox: A Practical Guide for Policy Makers

Co-author: with Schan Duff Regulatory sandboxes have attracted significant attention for their potential to empower

3 Aug, 2020

Rapid Account Opening in a Pandemic

Co-authors: Mehmet Kerse, Louis de Koker Governments and funders worldwide are responding to the severe

27 Feb, 2020

Digital banks: How can they deepen financial inclusion?

Co-author: Peter Zetterli New technologies and business models are upending long-established markets across virtually every

11 Oct, 2017

Regulatory Sandboxes and Financial Inclusion

Co-author: Kate Lauer Regulatory sandboxes may enable financial innovations that benefit excluded and underserved customers.

24 Jul, 2017

Crowdfunding in China: The Financial Inclusion Dimension

Co-author: Tyler Aveni In 2016, peer-to-peer (P2P) lending in China surpassed the US$100 billion threshold